Privacy Policy

1. Introduction

LiveRoute FZ LLC (“LiveRoute”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of users of our software applications, platforms, and services (“Services”). This Privacy Policy outlines how we collect, use, store, share, and protect your information.

2. Applicability

This policy applies to all applications and services developed and provided by LiveRoute FZ LLC. It covers interactions through web, desktop, mobile, and APIs. It does not apply to third-party services unless explicitly stated.

3. Types of Information We Collect

• Information You Provide Directly: Company name, user details (name, email, job title), uploaded documents or content.
• Information Collected Automatically: Device data (IP, OS, browser), app logs, and usage patterns.
• Enterprise Customer Data: Documents or datasets processed on behalf of enterprise clients as data processors.

4. How We Use Your Information

Purpose	Description
Service Delivery	Provide, operate, and maintain application features and integrations.
Account Management	Manage user access, configurations, and subscriptions.
Support	Respond to technical issues, inquiries, and feedback.
Security	Protect systems, detect fraud, and maintain integrity.
Legal Compliance	Fulfill our obligations under applicable law and audits.

5. Legal Basis for Processing

We rely on the following legal bases depending on jurisdiction:

• Performance of a contract
• Legitimate interests
• Consent (where applicable)
• Legal or regulatory compliance

6. Data Storage and Retention

We retain information only as long as necessary for providing services, fulfilling contractual obligations, and complying with applicable laws. Data may be deleted or anonymized upon enterprise request.

7. Data Security

• Encryption in transit and at rest
• Access control and authentication
• Audit logging and regular vulnerability assessments

8. Sharing of Information

We do not sell or trade personal data. We may share data with:

• Authorized sub-processors under strict agreements
• Enterprise administrators who manage your organization’s usage
• Government agencies if legally required

9. International Transfers

We ensure appropriate safeguards for cross-border data transfers, including data center regionalization or standard contractual clauses as applicable.

10. Your Rights

You may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where previously given

To exercise these rights, please contact us at the details below or through your enterprise administrator.

11. Use of AI/ML and Generative AI

Some services use AI/ML features. These do not store or train on user data unless explicitly authorized. All processing is governed by enterprise data policies.

12. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

13. Policy Updates

This policy may be updated periodically. All changes will be posted here or communicated via enterprise channels. Continued use after updates indicates acceptance.

14. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

LiveRoute FZ LLC
Email: info@liveroute.net
Website: www.liveroute.net